OUR POLICIES

The Quiet Village
THE QUIET VILLAGE WARRANTY 

We stand behind every item we sell. It is our policy never to encumber our customers with goods damaged or defective. If there is ever such a problem, please contact us.

The Quiet Village
RETURNS & REFUNDS

In the exceedingly unlikely event that you receive from us any item that is damaged or defective, you must first notify us via email within three days of the date of delivery. Once we have authorized the return, you must ship the item within four days to the address we will provide. We strongly suggest you use trackable shipping such as FedEx, UPS, Or USPS Priority Mail with Delivery Confirmation, because we assume no responsibility for lost or misdirected returns. Returned items MUST be unopened, and in fit condition for selling. Upon receipt of the returned item, we will either replace the item at no further cost to you, or refund the full purchase price to you, one or the other at our discretion. Shipping and handling charges are non-refundable. Non-delivered items are handled in similar fashion. All situations involving claims of damaged or lost goods will be processed according to USPS regulations and procedures; we will not hold up your refund or replacement for USPS validation, but you should be aware that USPS investigators will contact you, and that you are required to cooperate with them.

BETH RUSSELL NEEDLEPOINT
Beth Russell Needlepoint Kits & Canvases are special ordered from Britain and are non-returnable and non-refundable for any reason. So you must be SURE before you order!

Please allow up to three weeks for shipping.

If you have any questions about Beth Russell Needlepoint Kits & Canvases, 
please be sure to contact us before you order.

BABY JAK ITEMS
On Baby Jak items, you must allow up to 4 weeks for 
shipping & delivery to you...Please be aware of this BEFORE you order

The Quiet Village
PRIVACY POLICY

We have created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

We will contact you relating only to specific transactions, or if you have requested information; we will not spam you. We respect your time and attention by controlling the frequency of our mailings.

We have appropriate and proven security measures in place, both online and in our physical facilities, which protect you against the loss, misuse, or alteration of information that we have collected from you on our site.

Your credit card information, and any other financial or otherwise sensitive information, is not stored anywhere on our computers or servers, or in our physical location, or anywhere else. Your credit card information is used only for each specific transaction, and then is immediately destroyed.

We will never under any circumstances share, sell, or rent your individual personal information to anyone, unless ordered by a court of law. Information submitted to us is available only to employees managing this information for the purposes of contacting you or sending you emails related to specific transactions, or pursuant to a specific request by you for information.